- Cancellation Refunds
- Alteration of Itinerary
- Travel Documentation
- Health Requirements
- Complaints and Claims
- Liability & Responsibility
- Modification or Discontinuance of Service
Deposit & Final payment
A deposit which is equal to 10% of the total tour cost is required at the time of booking. The full or final payment is required 30 days before departure for your tour. Should the tour booked within 30 days before departure for your tour, full payment is required.
Receipt of your deposit or final payment will indicate that you and your travel agent (when applicable) have read these Terms and Conditions, and that you (and your agent) have accepted them.
The Terms and Conditions below form the basis of the contractual relationship between UME Travel International Travel Service Co., Ltd and its clients. It is extremely important that our clients understand and accept these Terms and Conditions as well as their quotations, itineraries and other relevant communication from our travel advisors.
Methods of Payment
Visa or Master Card secure online payment via PayPal.
When you receive our proposal with quotation, In the email body, you will see a "PAY NOW" symbol, just click the Visa/Master Card PAY NOW symbol on the email payment request and you will be taken to the secure PAYPAL web site to make payment. If you are a PAYPAL member simply follow the usual system. If you are not a member it's easy to join and it's free!
We would deeply regret your decision to cancel your trip, however we realize that there are many valid reasons that this can happen.
In the event of cancellation we will refund any payment made to UME Travel (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request.
The cancellation fee will be calculated as follows:
- Cancellation received up to 30 days before departure: 100 % refund of all monies paid excluding penalties if applicable, charged by hotels, airlines and vehicles. All penalties will be itemized.
- Cancellation received from 29 to 30 days before departure: 10% of the tour price penalties charged by hotels, airlines and vehicles if applicable. All penalties will be itemized.
- Cancellation received from 19 to 10 days before departure: 50% of the tour if applicable.
- Cancellation received from 9 to 0 days before departure: 100% of the tour price if applicable.
- No-show travelers will be charged 100% of the tour price full cost if applicable.
After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness/inability to participate, early departure, late arrival, or missed days on tours.
Alteration of Itinerary
Alterations to your itinerary before the booking are happily processed free of charge. Alterations after payment of the deposit will attract a fee of $25.00 per request. All expenses incurred by UME Travel in alteration of the booking are the responsibility of the customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. UME Travel accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.
UME Travel tour packages include Ping An Tourist Accident/Casualty Insurance up to a maximum of $29,000 provided free of charge as part of our package. We still highly recommend that you purchase full coverage travel insurance from you country of origin. Insurance provided by UME Travel is not applicable where only hotel is purchased through UME Travel.
Complaints and Claims
Shall you feel unsatisfied with any service UME Travel has provided, please notify your 7x24 hours available travel advisor or UME Travel Customer-care service (Phone no. 86-773-8985096) to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. UME Travel will not be liable for any claims made later than 15 days after the completion of your tour.
You can contact UME Travel via the web form from www.umetravel.com, email, fax, or phone. If for any reason, you fail to receive any reply from UME Travel in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact UME Travel customer service center at [email protected] or phone at 86-773-8985096 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.
Liability & Responsibility
UME Travel provides tour information and tour bookings. UME Travel publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. UME Travel will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.
UME Travel shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by UME Travel.
UME Travel shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond UME Travel's control. Neither UME Travel nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes
UME Travel is not responsible for a client's failure to comply with customs regulations.
UME Travel is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.
UME Travel reserves the right to substitute hotels, flights, trains, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If UME Travel has cancelled any tour prior to the commencement of the tour, UME Travel is liable for a full refund of the money received from the client.
Many of UME Travel tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. UME Travel, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.
UME Travel reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.
Modification or Discontinuance of Service
UME Travel reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.